Wash Dry Fold FAQ:

How do I place my order?
Contact our in-store attendant to start.

How do I prepare my laundry?
You do not need to sort your laundry. We handle all preparations before
the wash, including sorting, checking pockets, and checking for stains.
All you need to do is place your clothes in a bag; we’ll handle the rest.
NOTE: We do ask that you make sure there are no sharp objects or bugs within your items.

What kind of detergent do you use
We use unscented basic detergents. You may provide a detergent of your choice. You must provide at the time of drop-off with your items.

How will I know the total cost?
We price by the pound, so there’s no need to worry about how full your bag/basket is, or even how many bags/baskets you have. We charge $1.95 per pound, with a minimum charge of 10 pounds.

How do I know how much my laundry weighs?
A typical laundry load weighs 8-10 lbs. The average person will wear about
15-18 lbs of laundry in a week. Add in towels, and you land at an average of 20 lbs. But what is average? Remember, we weigh clothes when they are dry, at their lightest weight. If you’re active, you may have up to 30 lbs. We weigh all clothing before they are washed, so the customer knows how many pounds their clothing weigh.

Can I put anything I want to wash in the bag?
You can place anything that would typically go into a washing machine.
Items that require pressing are not allowed, and we are not responsible for those items.

Is there a minimum order size for Wash & Fold?
There is no minimum order size for your Wash & Fold order. However,
we have a minimum charge of 10 pounds per Wash & Fold order.

How do you weigh my laundry?
We weigh your laundry on our laundry scale as soon as you bring it in, and before any washing so that your laundry is dry and at its lightest.

How will my laundry come back?
If you are like us, you like your home clean and organized. Your clothes come back impeccably folded and ready to be put away immediately.

What is not considered Wash & Fold?
Things that you would want to be dry-cleaned or ironed/pressed are not Wash and fold. Wool items, silk items, suits, most dresses, or finer garments should not be put through Wash & Fold service. We are not responsible for items that are damaged

When do I get my laundry back?
We will have your laundry ready within two business days. If it is completed before that, an attendant will contact you.

What happens if an item is lost or damaged?
If an incident occurs where we are at fault, we quickly resolve the issue no matter what it takes, including replacement or reimbursement of said item. If an item comes in with any issues we are not responsible for the item(s).

Can you wash by hand or hang dry?
We cannot offer hand washing or hang-dry service